1. Scope
This Policy applies to software licenses and other digital products purchased directly from GoodSewed. If you purchased through a reseller or marketplace, that seller’s refund process applies in addition to any mandatory rights you have by law.
2. Before access or activation
A consumer may request cancellation and a full refund within 14 days after purchase if the software has not been downloaded, activated, accessed, or otherwise made available for use at the consumer’s request. We may revoke the related license and entitlement when issuing the refund.
3. Immediate digital delivery
At checkout, you may request immediate delivery and acknowledge that beginning the download, activation, or access can limit or end a statutory change-of-mind withdrawal right where applicable. This does not remove rights relating to duplicate charges, failed delivery, material defects, misdescription, fraud, or any remedy that cannot legally be waived.
4. Refunds after access begins
We will review refund requests made within 14 days of purchase where:
- the same order was charged more than once;
- we cannot provide the purchased license or download within a reasonable time;
- the product has a reproducible material defect that prevents its principal advertised function in a supported environment and we cannot provide a reasonable fix or workaround;
- the product was materially different from its description at the time of purchase;
- applicable law requires a refund or another remedy.
A change of mind, failure to check published compatibility, an unsupported host application or environment, inability to use the software without the required technical skills, or a third-party pipeline problem does not normally qualify after access has begun.
5. Business purchases
Business purchases are refundable for duplicate payment, non-delivery, or a verified material defect that we cannot reasonably remedy, unless a separate written agreement provides otherwise. Statutory consumer cancellation rights do not apply to a purchase made wholly for business purposes, but rights that apply to the business under mandatory law remain unaffected.
6. How to request a refund
Use “Report a problem” for the purchased product in your GoodSewed account or email goodsewed1@gmail.com. Include the account email, order identifier, product, reason, and enough technical detail to reproduce a defect. Do not send complete card details, passwords, private client assets, or license secrets.
We normally acknowledge a complete request within five business days. Approved refunds are sent to the original payment method, normally within ten business days after approval; banks and payment networks may take additional time to display the credit.
7. Effect of a refund
When a full refund is issued, the related entitlement, license, download access, and activation may be revoked. You must stop using and delete refunded software copies. A refund does not authorise continued use or distribution of the product.
8. Chargebacks and abuse
Please do not pursue both a GoodSewed refund request and a payment-provider dispute for the same transaction at the same time. If a chargeback is already open, we may pause our direct review and respond through that payment provider. Repeated purchase-and-refund cycles, false claims, continued use after a refund, or attempts to retain a refunded license may result in refusal of discretionary refunds or account restrictions where permitted by law.
9. Mandatory rights
This Policy is intended to be fair across countries. It does not exclude or reduce any consumer guarantee, withdrawal right, refund, repair, replacement, price reduction, or other remedy that applicable law does not allow the parties to waive.